At Nurqiv, we are committed to ensuring product quality and customer satisfaction. Please review our return and refund terms carefully before placing an order.

Return Eligibility
Returns are accepted only under the following conditions

The product received is defective or damaged

Incorrect product or size has been delivered

The issue is reported at the time of delivery or within 3days of receiving the product

Non-Returnable Items
We do not accept returns in the following cases

Products that have been used, washed, or altered

Change of mind after receiving the product

Minor variations in color, texture, or design due to lighting or screen display differences

Damage caused after delivery or due to customer handling

Return Request Timeline

All return or exchange requests must be submitted within 3days of receiving the product. Requests after this period will not be accepted.

Verification Process

To process any return or refund request, customers must provide clear photo or video evidence of the issue for verification.

Resolution Options

After verification, eligible cases will be resolved through

Product replacement, or
Refund (depending on stock availability and case evaluation)

Shipping Charges

If the issue is caused by our side (wrong or defective product), we will bear the return cost. Otherwise, return shipping costs will be the responsibility of the customer.